Terms & Conditions

Welcome to www.trufflecart.com
 
We will deliver high quality food world gourmet cuisine.

Policy Delivery

1. Fresh and Frozen Truffles:
Due to the requirements for temperature control storage forf fresh and frozen truffles, we sent via DHL Express or TNT Air mail delivery in 24/48 hours. Food that requires a controlled temperature regime will be packed in special refrigerated boxes, maintaining a certain temperature during transport.

2. Dried and Products with truffles.
We can ship via DPD postal service dried and truffle products with long term delivery time 7-21 business days. 

3. Important: Road transport service DPD has a delivery time between 7 and 21 working days. It is suitable for transportation of long shelf life foods / canned foods /. It is not suitable for transporting fresh and frozen truffles.

We provide the customer with a choice of transport. The customer chooses and is responsible for any problems due to long delivery times by road, especially for fresh and frozen food products.

How to calculate supply?

Delivery cost is calculated based on the current rate of the courier company based on weight of the shipment.
  
Payment of the order?
 
You will be able to pay your order via PayPal or wire bank transfer.
PayPal give option for payment using credit or debit card VISA, MASTER CARD, MAESTRO, DISCOVER, AMERICAN EXPRESS. To use credit or debit card payment didn't need registration in PayPal system. If you not have PayPal account, choose Crate an account and can pay using credi or debit card very quickly.
We didn't collect your bank credentials. Paypal process your bank details and send us only money. 

When my order will be delivered?

www.trufflecart.com processes all orders for the next day order made Monday through Thursday will be delivered the next working day without holidays. Order made Friday, Saturday and Sunday will be sent on Monday.

Delivery the next day is available for orders placed online up to 12 o'clock. Local time: UTC/GMT +3hours.

How to deliver the order?

Once we receive your order, we carefully pack and prepare for delivery if necessary use special transport boxes to ensure the required temperature regime.

Tracking information

Numbers to track information and movement of your order will be sent by email to the email address you gave in your order. You can call +359 888 284092 between 9 am and 17:00 to find out the status of your order.